Do I have to disclose my phone number and email ID for delivery address?
Yes. We request you to provide phone number and email ID along with full postal address to ensure a secure and timely delivery can be arranged. We ensure you that your details will not be shared or disclosed.
How secure is it using my credit or debit card on Linen Studio? Is my personal information secure?
We accept all master and visa cards from all over the world. Linen Studio and our payment gateway partners are certified with SSL license to protect you and your personal information. Everything you enter into our website is absolutely secure and strictly confidential.
How do I check my order status?
We will send you a mail and a message with the carrier and the tracking information, once your order has been shipped from our side . You can track the parcel with the tracking details or just write to us at email@example.com to know the status of your order.
What is the estimated time of delivery?
All orders are processed within 24 hours of you placing it. However, depending on the location the parcel should reach you, on average, within 3-7 business days.
Do you charge for delivery?
We do not charge for regular shipping. Rs.200 only for Express Shipping.
Do you deliver internationally?
Yes, we cater to absolutely everybody! However, International orders shipping amount needs to be confirmed before as different countries have different taxes/duties and shipping charges. Delivery charges alone might vary depending upon what the delivery partner quotes. Once informed, you can make the said payment and we will ship your parcel right away!
Can I pay COD on an international order?
Sorry, we accept only prepaid International orders. We do not accept cash on delivery for international orders. Not just yet!
How do I pay for an International order?
You can pay us through any international bank credit card / debit card. Our bank details are as follows:
Bank Name : HDFC Bank
Account Name : LINEN STUDIO
Account Number : 50-2000-6910-8097
IFSC Code : HDFC0001225
Branch : 5th Avenue, Anna Nagar, Chennai.
Mobile : +91 6381123338
Can I place a bulk order Internationally?
Yes, we accept International bulk orders! You can contact us at +91 9884794980 or +91 6381123338 and place your order directly.
Can I get goods for B2B?
Yes! We've been in B2B for a little over 3 decades now and our primary business is wholesale. If you are a reseller of any kind, please contact us at +919884794980.
When / How can I contact customer service?
Our customer service team is available at +91 6381123338 from Monday to Saturday between 11:00 AM to 7:30 PM IST. You can also write to us at firstname.lastname@example.org or Message/WhatsApp us on the above number.
Can I return a shirt I purchased from you?
Yes, incase of a sizing issue in any shirt, you can exchange/return the same to us.
We would suggest you to write to us at email@example.com or call us at +91 6381123338 and we would get the issue sorted at the earliest.
What should I do if an item I received is damaged?
All our items go through quality checks before dispatch. However, if you do receive a damaged item, please send us a WhatApp of the same along with your order details on +91 9884794980. Please note that we strictly do not accept any returns after 7 days since delivery. Once we confirm the return process, you can send us the same at:
#AH-209, 8th Main Road.
3rd Street. Shanti Colony.
Anna Nagar (E).
Chennai - 600040.
Ph : +91 6381123338
How do I get a refund?
In the unlikely event of a return, we will process the entire amount paid for the item as a refund, in the form of a credit note/voucher. This can be used on our website for all products within 6 months from date of issue.
What should I do if my payment is not going through / payment failed?
We accept orders on WhatsApp too. You can simply WhatsApp us on +91 6381123338 and we will place your order for you.
In the unlikely situation where your payment has been deducted from your account but the order has not been placed, kindly send us a screenshot of the payment made. Our customer service team will address the issue on priority.
How do I know my size / How much material do I require?
Please refer to the size chart provided at the end of the page. We have given the average fabric required for every type of apparel. However, keep in mind that the same is general and can be different depending on health, height, type of dress etc. Also, you can simply WhatsApp us on +91 6381123338 and find out about the perfect size for you!
I do not have a credit or debit card, how else can I pay you?
We accept Online Bank Transfers, PayTm, PayPal, Google Pay, Cash Deposits, NEFT, RTGS, Cheque deposits and Mobile Payments. Please contact us at +91 9884794980 regarding the details.