Return, Exchange & Refund Policy

Order Modifications

We process orders quickly—typically within a few hours of receipt. If you'd like to modify your order, please reach out to us via WhatsApp at +91 6379589099 as soon as possible. If your fabrics haven't been cut yet, we're happy to make changes without any questions.

Once fabrics have been cut and processing has begun, we're unable to make alterations. We kindly ask that you review your order carefully before placing it.

If you reduce your order value (for example, from ₹100 to ₹80), the difference will be issued as a credit coupon rather than a cash refund, provided cutting hasn't started.

Refund Terms

We issue refunds to your original payment method only when fabric is unavailable or we're unable to fulfill your order for reasons on our end. For cancelled orders, refunds are processed within 24 hours and typically appear in your account within 1–5 working days.

Refused Deliveries, Cancellations at Doorstep & Return Fraud

1. Refused or cancelled deliveries. If a customer refuses a delivery, is unavailable after the courier’s delivery attempts, or shares the cancellation OTP with the delivery agent, the order will be treated as refused by the customer. An OTP shared by the customer is accepted as their confirmation of the cancellation, whatever reason is given later. To reschedule a delivery, customers must contact the courier or us directly, not the delivery agent at the door.

2. Refunds on refused orders. For prepaid orders refused by the customer, the refund will be issued only after the returned parcel reaches us and passes inspection (see point 3). Forward and return shipping charges, plus any applicable payment gateway fees, will be deducted from the refund.

3. Inspection of returned parcels. Every order is packed on recorded video, weighed, and sealed before dispatch. Every returned parcel is opened on recorded video. If a returned parcel shows tampering, a weight mismatch, missing items, or items other than the ones we shipped, no refund will be issued. In such cases we will:

• raise a claim with the courier partner,
• share our packing and unboxing videos as evidence, and
• where voluntary fraud is suspected, file a complaint with the police and cyber-crime authorities.

4. Repeat refusals. If a customer refuses or cancels deliveries more than once, we may, at our discretion, cancel their pending and future orders or decline to accept further orders from them.

5. Acceptance. By placing an order on www.linenstudio.in, the customer agrees to these terms.

Returns & Exchanges

We're committed to your satisfaction. All fabrics are quality-checked, colour-verified, and measured before packing. If you receive an item that doesn't match our description or photos, or if there's a defect, please contact us at +91 6379589099 within 7 days of delivery.

Exchange and return requests must be submitted within 7 days of delivery. Readymade items must be unopened and in original packaging to be eligible.

Please note: Custom-cut fabrics cannot be returned or exchanged unless there's a defect or damage. Clearance sale & end-bit items are final purchases and are non-returnable.

For returns or order errors (when processing hasn't begun), we provide a credit coupon valid for 6 months instead of a cash refund.

Our Commitment to You

We believe in creating a simple, comfortable shopping experience. Your kindness and patience mean a lot to our team—and we often show our appreciation with special gifts in future orders.