Return / Exchange / Refund
REFUND/ CANCELLATION POLICY
- Once we receive a order, we usually take few hours before it is cut and packed. However, we do try our best to process all orders at the earliest. You can contact us on WhatsApp message on +916379589099 incase you would like to alter or change your order in any way. If your order has not been cut, we will change it with no questions asked.
- If the order has been processed and the fabrics have been cut, we can not change or alter in any way. Please place orders after double checking the quantity.
- In case you order for Rs.100 and then decide that you want to change the order amounting to Rs.80, we will do that (provided the fabrics have not been cut). However, the remaining Rs.20 will only be given back as a credit coupon and not as a refund.
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Please understand that once an order has been placed, we will only issue a refund back to your source account incase the fabric is not available with us or we are not able to fulfil the order for any other reason.
- Incase of a domestic or international order being cancelled, the refund will be issued from our end within 24 hours after order has been cancelled and will be credited back to the customers source account in 1 to 5 working days.
We ensure to deliver the best, every time!
We strive to give you a simple and comfortable buying experience and the same is when it comes to the return/exchange process. Our aim is to make it hassle-free and convenient for our customers.
All our fabrics undergo thorough quality, colour and meter checking before packing. However, if you somehow feel that the product received is not as per the description or the photo on the website or that you might have received a wrong item, you can WhatsApp message us at +916379589099
Incase of readymades, if the product has been opened and is not in its original packaging, we will not accept any exchange or return.
The sizes of shirts are clearly mentioned, the fabric quality as per description and pictures are exactly what you will receive. So please be 100% sure before ordering.
Please keep in mind that any exchange or return request can be placed within 7 days from the order delivery date only. Anything after 7 days will not be acceptable regardless of the reason.
Incase of readymades, if the product has been opened and is not in its original packaging, we will not accept any exchange or return.
The sizes of shirts are clearly mentioned, the fabric quality as per description and pictures are exactly what you will receive. So please be 100% sure before ordering.
Please keep in mind that any exchange or return request can be placed within 7 days from the order delivery date only. Anything after 7 days will not be acceptable regardless of the reason.
Simple return / exchange terms :
1. All fabrics are cut as per orders. So unless there is a defect / damage or if the item is different from what you had ordered - you can not return or exchange it. End bits can not be returned or exchanged.
2. We have a no-refund policy. Incase of returns or wrong orders placed, the said amount will be given to you in the form of a credit coupon only valid for 6 months (provided the order has not been processed already)
3. Sale items cannot be returned or exchanged. End Bits and Clearance Sale items are not refundable or exchangeable.
4. If a customer is extremely rude or unnecessarily hasty - NO RETURN OR EXCHANGE. Person on the phone might not be the one who packs and ships your order. Kindness is always appreciated and often returned with gifts in the next orders ;)